We will help you create the best possible experience for your customers at every touchpoint by scaling up your customer service team and solutions.
The success of your business depends on your customers. With a professional and good customer care strategy and delivery, you can inspire customer loyalty, build long-lasting relationships with your existing clients and attract more. We offer you to take your customer care team to a higher level with our outsourcing solutions and services. Our experts will help you to effectively scale up your team and find the right candidates to improve the performance of your operations. Our expertise and experience in sales and customer retention guarantee your success in customer service.
13 + Years Expertise.
Customer-Centric Approach.
Agile Methodology.
Cost-Efficient Services.
Quality and Compliance.
Long-Term Relationship.
Risk Mitigation.
Senior Talent Pool.
End-to-end cycle.
To establish a good customer relationship is vital for businesses of every size in every industry. It is especially crucial to B2B businesses. The right account manager can make your company, establish a life-long relationship between your businesses and help you attract more customers.
By outsourcing account management, you will be able to have the best account managers handling your business. We will carefully review your requirements and customer relationship approach to select and recruit the best possible account managers for your company. Our customer-centric approach will ensure that your business will build and maintain a great relationship with your customers.
Long-lasting customer relationships start with great customer care. You need to make sure that when your customers are interacting with your business, they get the support they need. By outsourcing customer care services to Flat Rock, you will be able to have the customer care professionals handling the satisfaction of your customers. We will recruit professionals who can ensure the high-quality assistance of your customers at any point of the customer journey.
We will form a team of representatives for your customer care services who will list the need of your customers and deliver the assistance until the customer’s needs are met. With the multiple channels and tools, such as email, chat, voice assistance or bots, we will ensure that your customers are receiving the assistance they need and form an emotional bond with your business. Through the process, we will maximize your customer’s value and with it, form the long-lasting customer relationship and loyalty.
Want to increase your sales performance? If you are struggling with the sales numbers, it might be because of the wrong sales strategy, confusing message or ineffective delivery of it. To increase the sales of your service or a product, you need to combine the proven strategies of both – inbound and outbound sales.
We will analyse your sales performance, develop the right sales strategy for your business, and recruit salespeople who can improve your numbers. Our inbound sales strategy includes learning the behaviours, goals, needs, challenges and interests of your customers. We will learn and base our inbound sales strategy based on where your customers stand and what they need. Our salespeople will carefully craft a personalized, delicate sales approach and help you establish long-term loyalty relationships with your customers.
We will reach your potential customers, who are interested in your products or services with the smart outbound sales strategy. Based on your company profile we will design the right approach and convert your leads to the customers.
We will find the best representatives for your business
We will examine your company’s needs, gather requirements and find the solution that fits your case the most.
We will recruit the best candidates based on your requirements and job description.
We will conduct initial training and cover each phase of onboarding so that your team is ready to start.
You will have a dedicated account manager, that will be your main point of contact for anything you need.
